Solution Delivery Process

Our Approach

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Implementation, Planning, and Development

The implementation of a fully integrated business management system can be a complex undertaking. We provide expert guidance in the definition of the project schedule, identification of dependencies, and coordination of required resources, both internal and external to your organization.

Workflow Analysis

The successful implmentation of a new system requires a thorough understanding of your current business processes. Our analysis is designed to capture those process in detail so we can properly tailor the system to meet your needs. Whenever possible, we'll identify ways the system can improve efficiency and information access.

Data Conversion

Conversion to a new business management system from an existing one should not requrie manual data entry of the business and finnacial database. Our technical staff works to capture as much of your current database as possible to ensure your data is converted accurately.

Software Customization and Enhancement

If your system requirements call for a unique capability, we have the expertise to provide the solution while maintaining the benefits and integrity of standard products. Our software development capabilities are based on the latest technologies available and range from window formatting to complete application development.

Training

A business management system is a signification investment for your organization. To get the full value of this investment, your staff must be properly trained in the system's features and how they apply within your business. We offer a variety of training options delivered by skilled, experienced professionals to meet the needs of your organization.

Technical Support

When a question arises about your system, your staff needs fast, reliable support to answer it. You will want to take advantage of new software features as they become available. We provide a wide range of support options to provide software updates and support, via e-mail, telephone, remote connections, or even an on-site presence. Additionally, REACH-Solutions offfers a variety of Service Plan options which can not only save you money, but also save you time. Our customers on Service Plans receive support at a higher priority than those on a Basic Plan. Click here to find out more.